terms of use

    1. Terms of use 

      The Expert Sales GmbH, Alpspitzstr. 16, 82319 Starnberg, director Tim von Arnauld de la Perrière (hereinafter "Expert Sales GmbH"), operates a shopping community (hereinafter "BLISSANY.com") on the Internet portal www.blissany.com. Products are offered to members of the shopping community (hereinafter "member", or "members") for purchase in common household quantities. The offers are only addressed to end-consumer of full legal age and are temporally and quantitative limited in the context of sales deal. For all orders purchased via the website, for deliveries and accomplishments apply the hereinafter listed terms and conditions. They apply to all business connections between the Expert Sales GmbH and its members and to all contracts with members about BLISSANY.com. The Expert Sales GmbH does not accept any diverging terms and conditions from the customer, except where specifically agreed in writing.

    2. Use of BLISSANY.com

      1. The members are responsable for true and complete personal data in registration process. The Expert Sales GmbH reserves the rights to refuse new registrations. The registration occurs generally after transmitting the registration. You get a password to gain access to the online offer of BLISSANY.com. The members are responsable to treat password and login details in confidence and to shield it from unauthorised access by other people. 

      2. You can publish own contents (e.g. comments) on BLISSANY.com. Every member is responsible for own contents and guarantees not to impinge upon someones rights (particularly personal right or copy right). The member has no right to save, publish, cancel or edit the published contents. The Expert Sales GmbH is entitled to do it but not obligated. With the transmission of contents to the Expert Sales GmbH you allow the Expert Sales GmbH to use it temporally, regionaly and contentual unlimited. Also for a transmission to other people, if it is necessary for publication of contents on BLISSANY.com.

      3. The members are forbidden to disturb or manipulate technical processes of BLISSANY.com. Every use of additional data outside the platform is forbidden. Interventions and manipulations with the objective of getting unjustified payments or other advantages with disadvantages for the Expert Sales GmbH result in loosing the membership and locking the account. Furthermore the Expert Sales reserves its right to take legal steps. 

      4. Multiple registrations per household will be deleted by the Expert Sales GmbH, because it's only allowed to have one account at the same time on BLISSANY.com.  

      5. The Expert Sales GmbH reserves to warn or to quit every violation of terms listed in number 3. or to delete or to edit contents (visual domestic authority). Hereof possible pecuniary claims of the Expert Sales GmbH remain unaffected.  

    3. Contractual partners, language and conclusion of contract

      1. Your contractual partner of concluding contracts on BLISSANY.com is exclusively the Expert Sales GmbH, Alpspitzstr. 16, 82319 Starnberg.

      2. Contracts on BLISSANY.com are only conclused in german and english language and the website also operates in german and english language. 

      3. The offer of the products are no binding offer to enter into a contract in the context of §§ 145ff BGB. The presentation of the assortment is without engagement.

      4. With transmitting an order the customer declares his binding offer of contract. But this is not a conclused contract. The customer receives an order confirmation via email confirming the received order but isn't an acceptance of the offer. The contract concludes with the delivery.

    4. Prices and shipping costs

      1. For orders on BLISSANY.com apply the at this particular time on the particular site stated prices. In cases in which prices on BLISSANY.com are stated on because of technical errors, the Expert Sales GmbH is entitled to contest the validity. The stated prices are final prices. That means including the particular applied value-added tax and other price constituent parts.

      2. The shipping costs are excluded hereof and are listed separately. 

        The shipping costs depend on the type of dispatch, on the size and the weight of the package. The shipping costs are listed after the buying process and after entering the delivery address. Generally applies:

        Destination      

        Shipping                   costs                free of shipping costs Delivery time
        Germany DHL Standard
        protective bag*
        bulk goods**
        4,90 €
        1,75 €
        100,00 €
        75,- € (excluded bulk goods) look at product information
        Austria DHL Standard
        protective bag*
        7,90 €
        3,75 €
        100,- € + 3 days
        Switzerland DHL World
        protective bag
        14,50 €
        3,75 € 
        150,- € + 5 days
        Australia DHL World 19,00 € 250,- € + 5 days
        Bulgaria DHL World 11,25 € 250,- € + 5 days
        Canada DHL World 19,00 € 250,- € + 5 days
        China DHL World 19,00 € 250,- € + 5 days
        Denmark DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        Belgium DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        Estonia DHL World 11,25 € 250,- € + 5 days
        Finland DHL World
        protective bag
        11,25 €
        3,75 € 
        250,- € + 5 days
        France DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        Greece DHL World
        protective bag
        11,25 €
        3,75 € 
        250,- € + 5 days
        Hungary DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        Ireland DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        Italy DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        Japan DHL World 19,00 € 250,- € + 5 days
        Latvia DHL World 11,25 € 250,- € + 5 days
        Lichtenstein DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        Lithuania DHL World 11,25 € 250,- € + 5 days
        Luxembourg DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        Malta DHL World
        protective bag
        11,25 €
        3,75 € 
        250,- € + 5 days
        Monaco DHL World
        protective bag
        11,25 €
        3,75 € 
        250,- € + 5 days
        Netherlands DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        Norway DHL World
        protective bag* 
        16,50 €
        3,75 € 
        250,- € + 5 days
        Poland DHL World
        protective bag* 
        8,90 €
        3,75 € 
        250,- € + 5 days
        Portugal DHL World
        protective bag
        11,15 €
        3,75 € 
        250,- € + 5 days
        Romania DHL World
        protective bag
        11,25 €
        3,75 € 
        250,- € + 5 days
        Russia DHL World 19,00 € 250,- € + 5 days
        Sweden DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        Slovakia DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        Slovenia DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        Spain DHL World
        protective bag
        10,85 €
        3,75 € 
        250,- € + 5 days
        Taiwan DHL World 19,00 € 250,- € + 5 days
        Turkey DHL World 25,00 € 250,- € + 5 days
        Czechia DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        U.K. DHL World
        protective bag
        8,90 €
        3,75 € 
        250,- € + 5 days
        United Arab
        Emirates
        DHL World
        protective bag*
        21,00 € 250,- € + 5 days
        USA DHL World 18,00 € 250,- € + 5 days
        Cyprus DHL World
        protective bag
        13,00 €
        3,75 € 
        250.- € + 5 days

        * protective bag: flat (35cm / 25cm / 2cm) and light (< 500g) articles we send with reduced shipping costs. The costs will be listed before finishing the order. 

      3. As soon as we delivered your order, you will get an email with the DHL tracking code. You can see the delivery status of your package via the following link. Klick here and enter your tracking code. Please consider that the tracking information is available not before a few hours after receiving the delivery confirmation. 

        Orders that are shipped in a protective bag couldn't be tracked online.

      4. If you want to return something we kindly ask you to send an email with invoice number to service@blissany.com or call on +49 (0) 8151 997 07 62. Further information you get in number 9 "revocation" or at our service team on: service@blissany.com

    5. Payment

      1. There are different options of Payment: credit card, PayPal, sofortüberweisung, Vorauskasse/Überweisung or invoice. The Expert Sales GmbH reserves to refuse several payment options and to exclude individual payment methods for particular products and to refer to other options of payment.

      2. The Expert Sales GmbH accepts different credit cards, e.g. Visa and Mastercard. With incoming order the Expert Sales GmbH debits the amount.

      3. To be able to use PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A.) you need a paypal account, where you deposit your bank data. Your paypal account will be debited with the amount of your order and you will get a confirmation via email. For further information: www.paypal.com.

      4. Payments via Sofort Banking are processed via PAYONE GmbH & Co. KG, Fraunhoferstraße 2-4, 24118 Kiel. Sofort Banking is a way of online banking with PIN-/TAN-Eingabe prooved by the Technical Control Board. During the order transaction you have to transmit the invoice amount to the account of Expert Sales GmbH.

      5. With prepayment you get an email with bank data of the Expert Sales GmbH when sending your order. You have to pay the amount within 10 days to the account of the Exoert SAles GmbH, thereupon your package will be sent out. 

      6. With purchase on account via our external partner BillSAFE (a service of PayPal (Europe) S.à r.l. et Cie, S.C.A) you have to pay the invoice amount until the day mentioned in the invoice. With choosing purchase on account a solvency check by BillSAFE is necessary. When purchase on account is admitted, the payment will be processed by BillSAFE. Please consider to transmit the payment to the account mentioned by BillSAFE. For questions about products, delivery time, shipping and so on please always contact nevertheless our BLISSANY-service team. 
         
      7. If you want to pay in cash, you have to pay immediately after concluding the contract. After sending the order you get an email with a payment form to print or an SMS with a code. With your code or your payment form you have to go to a partner store of "pay in cash" (http://www.barzahlen.de/filialfinder/annahmestellen) and pay locally. The payment confirmation will be transmitted to the Expert Sales GmbH and your package will be sent out. 

       

    6. Vouchers

      1. Every voucher is only valid for the announced period of time. It's not prolongable.

      2. You can only redeem one voucher per order.

      3. Vouchers can't be credited against delivery costs. 

      4. Vouchers are not transferable.

      5. Vouchers aren't payed out in cash.

      6. If you want to return a delivery completely or partially or should goods be shipped partially, vouchers couldn't be repayed.

      7. In case of probable cause of abuse the Expert Sales GmbH reserves the right to refer to alternative payment methods, to refuse the delivery or to block the particular account. 

    7. Shipping

      1. Expert Sales GmbH delivers to Australia, Belgium, Bulgaria, China, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Japan, Canada, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Taiwan, Czech Republic, Turkey, United Kingdom, Hungary, USA, United Arab Emirates and Cyprus to the mentioned delivery address. You are responsible for shipping is possible during normal trading hours.  
         
      2. For deliveries outside the European Union tax on imports and customs duty can be charged by country of arrival. Entrance duty and taxes are charged by particular customs duty office. The costs depend on customs regulations of the country of arrival. For further information please contact your responsible custom office.  
         
      3. When the invoice amount is payed, the package will be sent out the day after incoming order. Delivery times of the products you can find on the particular article site on BLISSANY.com.
         
      4. We assume no liability of exercise risk and for buying of unascertained goods. We are just obligated to sent out the products of our stock and the stock of our vendor. Possible prepayment will be restituted by Expert Sales GmbH.
         
      5. In cases of force majeure (strikes, lockouts, governmental interventions, raw material scarcity, shortage of transport, fire-, water- and machine defects, lightnings strike etc.) the delivery time can be delayed. 
         
      6. If our vendor delivers delayed, does not deliver, the Expert Sales GmbH informed the customer and did not accept an exercise risk, the Expert Sales GmbH is not obligated to deliver to the customer. If the article or the articles are not available, we will restitute possible prepayments immediately.
         
      7. If the delivery fails three times by fault of the customer, Expert Sales GmbH reserves to withdraw from the contract. In this case payments will be restituted by Expert Sales GmbH.
    8. Cancellation policy

      The right of cancellation only applies for consumers conformable to § 13 BGB. Consumer is every person who concludes a legal transaction with a purpose, which is not commercial and would not be assigned to his or her job. 


      Right of cancellation

      You are entitled to cancel the contract within 14 days without naming any reasons. 

      The time limit of cancellation is 14 days from the day you receive the package (or a third person who accepts it for you). 

      To exercise your right of cancellation you have to contact us, Expert Sales GmbH, Münchner Str. 15 a, 82319 Starnberg, Deutschland, service@blissany.com, Telefon +49 (0) 8151 997 07 61, and inform us with a declaration (e.g. via email) about your decision to cancel the contract. You can (but don't have to) use the attached form of cancellation.

      To be at the time you only have to send the message about cancellation of the contract before expiration of the time limit.  

      Consequences of cancellation 

      If you cancel the contract, we immediately have to restitute within 14 days all payments including shipping costs (excepted you chose another way of shipping instead of our standard shipping). It counts from the day we receive your message about your cancellation of the contract

      For the repayment we will use the same way of payment you chose for the original transachtion, unless something else was agreed. In no case you we will bill you for the repayment. 

      We are allowed to refuse the repayment until we retrieve the article(s) or until you verify that you sent them back. 

      You have to send the articles back within 14 days from the day you inform us about your cancellation of the contract. You are in time, when you sent the articles back before the expiration of the time limit. We pay for the return of the articles.

      You only have to pay for a possible depreciation of the article(s) in quality, properties and functions, if it was your fault in way of treatment. 

      End of cancellation policy

      Sample of cancellation form 

      We inform about the sample of cancellation form conformable to law as follows. But you don't have to use it: 

      (If you want to cancel the contract, please fill out this form and send it back to us.)

      • To Expert Sales GmbH, Münchner Str. 15 a, 82319 Starnberg, Deutschland, E-Mail: service@blissany.com
      • Herewith I / we (*) cancel the contract I / we (*) concluded about the purchase of the following articles (*) / the following service (*)
      • Purchased on (*) / received on (*)
      • Name of the consumer
      • Address of the consumer
      • Signature of the consumer (just on paper)
      • Date

      (*) Please delete where inapplicable

      You can also return the articles together with a return label you get on request service@blissany.com within the time limt, then you don't have to declare yout cancellation otherwise. 

      Please send the article(s) to: 

      Expert Sales GmbH
      Münchner Straße 15 a
      82319 Starnberg

      (if there is another address on the return label, we inform you about sending it to another destination) 

       

      Exclusion from right of cancellation 

      There is no right of cancellation, when the article is produced individually!

    9. Reservation of proprietary rights

      The goods are property of the Expert Sales GmbH until complete payment of the customer.

    10. Service and complaints

      We set a high value on customer satisfaction. Therefore we try to work on your requests as soon as possible and to answer you immediatelly. If you have questions don't hesitate to contact our service team:

      Expert Sales GmbH
      Alpspitzstr. 16
      82319 Starnberg
      E-Mail: service@blissany.com
      Telefon: +49 (0) 8151 997 07 62

    11. Liability exclusion for hyperlinks

      Via BLISSANY.com can be refered to other websites via hyperlinks. The Expert Sales GmbH has no influence on the content of these websites, assumes no liability for the content and doesn't adopt it as its own. If the Expert Sales GmbH registers illegal contents Expert Sales GmbH will delete the particular hyperlinks on BLISSANY.com.

    12. Data security

      When you register as a member on BLISSANY.com you are asked to transmit personal data. This data is necessary for winding up the contract concluded on BLISSANY.com. The Expert Sales GmbH treats all personal data confidential and conformable to law, particularly of Federal Data Protection Act. In payment transactions the Expert Sales GmbH shields the data by latest cryptographic technique like the approved SSL (Secure Socket Layer). Therewith is guaranteed a safe data exchange. All data of the member will be transmitted cryptogrphically secured to the Expert Sales GmbH.

    13. Copy right

      All graphical material on BLISSANY.com are in the right of use of Expert Sales GmbH oder our partners. Without explicit license it's not allowed to use the graphical material.

    14. Final clause

      1. If there is any provision of the contract legally void, it may not cause the complete invalidity of the contract. The invalid provision has to be replaced with a valid provision. The same applies for possible voids of the contract.

      2. Expert Sales GmbH reserves to conform the general terms and conditions for future commercial transaction.

    Status: December 2014