The right of cancellation only applies for consumers conformable to § 13 BGB. Consumer is every person who concludes a legal transaction with a purpose, which is not commercial and would not be assigned to his or her job. 

    Right of cancellation

    You are entitled to cancel the contract within 14 days without naming any reasons. 

    The time limit of cancellation is 14 days from the day you receive the package (or a third person who accepts it for you). 

    To exercise your right of cancellation you have to contact us, Expert Sales GmbH, Münchner Str. 15 a, 82319 Starnberg, Deutschland,, Telefon +49 (0) 8151 997 07 61, and inform us with a declaration (e.g. via email) about your decision to cancel the contract. You can (but don't have to) use the attached form of cancellation.

    To be at the time you only have to send the message about cancellation of the contract before expiration of the time limit.  

    Consequences of cancellation 

    If you cancel the contract, we immediately have to restitute within 14 days all payments including shipping costs (excepted you chose another way of shipping instead of our standard shipping). It counts from the day we receive your message about your cancellation of the contract

    For the repayment we will use the same way of payment you chose for the original transachtion, unless something else was agreed. In no case you we will bill you for the repayment. 

    We are allowed to refuse the repayment until we retrieve the article(s) or until you verify that you sent them back. 

    You have to send the articles back within 14 days from the day you inform us about your cancellation of the contract. You are in time, when you sent the articles back before the expiration of the time limit. We pay for the return of the articles.

    You only have to pay for a possible depreciation of the article(s) in quality, properties and functions, if it was your fault in way of treatment. 

    End of cancellation policy

    Sample of cancellation form 

    We inform about the sample of cancellation form conformable to law as follows. But you don't have to use it: 

    (If you want to cancel the contract, please fill out this form and send it back to us.)

    • To Expert Sales GmbH, Münchner Str. 15 a, 82319 Starnberg, Deutschland, E-Mail:
    • Herewith I / we (*) cancel the contract I / we (*) concluded about the purchase of the following articles (*) / the following service (*)
    • Purchased on (*) / received on (*)
    • Name of the consumer
    • Address of the consumer
    • Signature of the consumer (just on paper)
    • Date

    (*) Please delete where inapplicable

    You can also return the articles together with a return label you get on request within the time limt, then you don't have to declare yout cancellation otherwise. 

    Please send the article(s) to: 

    Expert Sales GmbH
    Münchner Straße 15 a
    82319 Starnberg

    (if there is another address on the return label, we inform you about sending it to another destination) 


    Exclusion from right of cancellation 

    There is no right of cancellation, when the article is produced individually!